Storyhouse, Chester selects VisitOne

Storyhouse Chester connects ticketing, hospitality and membership with VisitOne

VisitOne is proud to partner with Storyhouse Chester, a cultural and community venue bringing together a library, theatres, independent cinema, restaurant and creative social spaces under one roof. As a charity, Storyhouse reinvests its income into keeping its spaces open and supporting its work with communities.

Storyhouse welcomes people for many different reasons: a theatre performance, a film, a book, a meal or simply somewhere to meet. Its year-round programme extends to festivals and community activities, while its work beyond the building includes Grosvenor Park Open Air Theatre. This breadth makes Storyhouse a place where one visit can lead to many more discoveries.

With so much to explore, a simple and connected visitor journey matters. Through VisitOne’s integration with Spektrix ticketing and Tevalis EPOS, Storyhouse is bringing secure digital tickets, mobile pre-ordering, digital membership cards and customer messaging into a convenient, venue-branded experience.

For audiences, this means straightforward access to tickets and food and drink pre-orders, supported by useful information before and during their visit. Digital membership cards keep membership details readily available on guests’ phones, helping members access their benefits as they enjoy Storyhouse’s cultural and hospitality offer.

Advance and interval pre-ordering give guests time to choose refreshments and help venue teams prepare orders ahead of busy service periods. This additional service route helps teams manage demand during limited sales windows while creating opportunities to grow secondary spend.

For Storyhouse, connecting ticketing and EPOS brings ticket sales and bar purchases into a fuller picture of customer behaviour. Alongside digital membership, these insights can help teams understand how audiences engage across different services and identify opportunities to encourage repeat visits and strengthen loyalty.

Customer messaging supports the journey by making ordering options, collection information and relevant membership communications easier to access.

VisitOne CEO Phillip Markwick commented, "We’re delighted to support Storyhouse in connecting its hospitality, membership and cultural offer, helping visitors enjoy more of their time in a place built around creativity, community and shared experiences."

Case Study Available

The VisitOne and Storyhouse case study shares more about how the partnership is supporting audience experience, commercial performance and connected venue technology in practice: Storyhouse Case Study