About Us
VisitOne was established to empower arts and cultural organisations to grow revenue and deepen audience engagement, by streamlining upsells and connecting secure seamless digital ticketing.
Today VisitOne is a comprehensive customisable audience engagement platform. VisitOne unifies mobile ticketing, pre-orders, memberships, dining and donations to maximise the customer experience and drive revenue. The VisitOne wallet provides compatible ticketing, personalised messaging, shadow booker collection and membership renewal tools designed to reduce the friction between ticketing and EPOS systems while strengthening loyalty and brand value.
Our seamless software integration enhances every step of the visitor journey—from post purchase to post attendance.We will help you to optimise revenue and improve processes to enhance the customer experience you want to deliver. With VisitOne, you will get a future-ready platform designed to maximise impact, revenue, and audience satisfaction.
Our Mission
Our mission is to enable arts and culture organisations to create valuable and personal connections with each of their ticket holders, using integrated, innovative, and engaging experiences.
Trusted by
Phillip Markwick – Founder and CETO
Phillip is the visionary behind VisitOne. A former software consultant and technologist with over 15 years of hands-on experience, he has architected VisitOne’s scalable microservices platform and built integrations with over a dozen ticketing, EPOS, and CRM providers.
His background includes working at the intersection of commerce, audience experience, and systems architecture. He is also a qualified pilot having undertaken EASA commercial licence training, applying the same discipline and precision of qualification to the development of VisitOne.
Phillip grew up in a family-run cinema, giving him first-hand understanding of the challenges and opportunities in live entertainment venues. His mix of technical depth, commercial acumen, and creative empathy underpins VisitOne’s rapid growth and strong customer alignment.
Samantha Hinkins – Commercial Director
Samantha brings over 20 years of experience building lasting partnerships and delivering tangible value to clients across the arts, hospitality, and SaaS sectors. As Commercial Director at VisitOne, she oversees partner enablement, account development, and venue success—ensuring that each client not only launches effectively but continues to grow their revenue and guest satisfaction over time. She also works closely with integration partners to deliver a seamless experience across ticketing, payments, and EPOS systems
Her prior leadership roles at Artifax, UrbanPiper, OYO, Yell, and Groupon have given her deep insight into complex B2B relationships and the operational needs of both independent venues and enterprise-level operators. Known for her collaborative style and client-first mindset, she ensures VisitOne’s platform becomes a trusted part of each venue’s customer journey.
Samantha’s focus is on nurturing sustainable growth through aligned goals, responsive support, and data-backed optimisation.
Fiona Yates-Dutton - Implementation and Support Specialist
Fiona began her ticketing career in 2016 at Polka Theatre in Wimbledon, after originally training in Contemporary Dance. Since then, she has worked across a range of arts and cultural venues before joining the team at Storyhouse, Chester, in 2019 where she led on audience insights and all things box office, as well as managing the customer service team at the venue.
Fiona has extensive box office experience, including introducing two new membership schemes and leading a CRM migration alongside the launch of numerous integrated systems. She is passionate about efficient and effective ways of working, and how well-designed tech stacks can support this.
Outside of ticketing, Fiona is a strong supporter of the arts, with a particular love for musicals and dance.
Charlotte Markwick – Non-Executive Director
Charlotte (Charlie) brings over a decade of experience in financial services and has held senior roles in compliance, client onboarding, and process optimisation.
She supports VisitOne’s governance and finance functions, contributing a valuable external perspective to Board discussions.
“VisitOne genuinely want to know about people’s challenges and ideas. They are ready to listen and respond to them”
See VisitOne in action
Take a product tour and explore our intuitive platform that will drive new revenue through smarter audience engagement for your venue.