Cadogan Hall choose VisitOne for enhanced audience experiences

Located in the heart of Chelsea, Cadogan Hall presents a broad programme spanning classical music, jazz, choral performance, talks, comedy and musical theatre. As a busy live event venue with a diverse audience, Cadogan Hall needs digital tools that support smooth customer journeys, timely communication and a better experience from ticket purchase through to arrival.

VisitOne is helping Cadogan Hall strengthen audience engagement by connecting digital tickets, customer messaging and mobile data capture in one seamless platform. The starting point for the venue is the timed delivery of mobile tickets from the venue’s Spektrix ticketing system. Mobile tickets delivered to the person making the booking enables them to download their tickets to their selected mobile phone wallet and share tickets securely with others in the booking. These shadow attendees, the audience members that are arriving with the ticket purchaser can then also download their tickets, and gain access to the venues without necessarily having to all arrive together.

The early results have already been encouraging, with 125 new mobile numbers added in the first week alone, helping the venue build stronger direct relationships with audiences and improve future communications.

By using VisitOne, Cadogan Hall can make it easier for customers to receive updates, access their tickets, engage before an event and enjoy a more efficient visit. For the venue team, the platform supports better customer insight, operational efficiency and opportunities to reduce friction across the audience journey.

Thanks to Katie Sampson (née Walker) for working with us so closely to get the system up and running so successfully.