Help and Support

What is VisitOne?

VisitOne is a fully customisable platform that connects your ticketing system and EPOS solution to deliver a seamless digital experience for audiences. From secure mobile tickets and F&B pre-orders to personalised messaging and membership digital cards and renewals, VisitOne brings everything your guests need into one convenient digital web-based app - fully branded for your venue and your customers.

Learn more on our Features and Benefits page.

Which ticketing and EPOS systems does VisitOne integrate with?

VisitOne integrates seamlessly with leading ticketing platforms such as Spektrix, Tessitura, Tixly, Nliven and LineUp and with a wide range of EPOS providers including pointOne, ResDiary, Square, Stripe, SevenRooms and Tevalis. If your venue uses a provider we haven’t yet got an integration for don’t worry. We can usually connect with it, and we’re very used to helping venues navigate mixed tech stacks, at no extra charge. 

If you don't yet have an EPOS or are thinking of  changing your current supplier check out our insights blog about choosing the right EPOS 

How does VisitOne help venues increase revenue?

In short: by making it easier for audiences to spend, at the right moment. VisitOne will support your drive for new and increased revenue streams without adding staff costs. Venues typically see significant uplift from pre-orders (average +20% bar revenue), targeted upsells, and table bookings. You can also add shadow bookers to your database through our secure ticket sharing feature. By connecting EPOS data with your ticketing system insights, you can track and optimise spend per visitor seamlessly.

Explore examples from our Client Success Stories 

Can we delay pre-orders until closer to the performance date?

Absolutely. Many venues send the VisitOne link when customers book, and follow up with an SMS on the day of the show to let customers know they can now pre-order drinks, snacks and merchandise. Some venues open up pre-ordering and table bookings the day before the show. You’re in complete control, from timing to messaging. You choose what works best for your audience and venue operations. 

How does order collection work?

VisitOne slots right into your existing operations. You can set up multiple pick-up points, assign them to seating areas, and even route preparation or "kitche" messages straight to your point of sale, so staff know exactly where and when to deliver the order. Customers also get clear instructions for collection, so there’s no confusion on the night. 

Can we offer in-seat delivery?

Yes. If you already have an in-seat service or want to develop the this for your venue, VisitOne can support it. Some venues use it for VIP guests, members, or box seats. 

Can we sell merchandise?

Yes, and it works as seamlessly as bar pre-orders and table bookings. Whether you're selling programmes or show merchandise, You can use VisitOne to put these items front and centre so customers can buy in advance and skip queues on the night. 

Can we offer special perks for VIPs or members?

Definitely. VisitOne can be used to create tailored experiences. You could offer exclusive menus, priority collection points, member-only items, or even special services like boxed champagne for selected seats. If you can imagine it, we can usually configure it. VistOne is very flexible. 

How are shadow bookers added to my database?

A “shadow booker” is someone who attends an event but isn’t the initial ticket buyer. VisitOne captures these attendee details through ticket sharing, via the app. This simple secure sharing feature helps you grow your marketing database with high-quality leads to better understand your full audience. You can then, with whatever permissions are required for your territory or country contact these previously unknown attendees for further ticket sales. 

How do individual donations work?

VisitOne makes it easy for audiences to individually give via the app. The messaging, the timing of the ask and the level of donation is .fully customisable and VisitOne offers the ability to make anonymous and recognised donations. The donor has the option to make a tribute for their donation. Gift Aid declarations are supported for Uk venues.

Check out check out our insights blog about Helping Theatres increase individual donations

How does VisitOne enhance the audience experience?

Customers love convenience and VisitOne delivers it. Tickets arrive securely via SMS that can be easily shared with others in the booking and added to their digital wallet.  Your guests can pre-order drinks without queueing, book a table in just a few taps, access their membership card, and receive updates in real time.  Branded to the venue, the production or even the performance everything feels more personal. VisitOne features have helped reduce queues, drive increased revenue and improve positive feedback enhance audience experience  

Learn more about enhanced audience engagement from our Case Studies

Can I deliver digital membership cards with VisitOne?

Yes, and it's one of our most popular features. Members get a digital card straight to their phone, with benefits, expiry dates and renewal prompts all built in. You can track engagement and make it effortless for members to stay connected. There is also the ability to integrate prompts into a non- members customer journey before and after an event to grow your membership base. Digital membership cards track attendance, helping to increase retention and has Gift Aid collection set up where applicable.

How quickly can we get VisitOne live in our venue?

Venues can go live as quickly as 6 weeks from contract, depending on integration complexity and venue requirements. Our team will work with you to manage setup, initial custom branding and data connections between systems to minimise disruption to your operations. Our implementation and onboarding has been highly praised by our partner venues with a score of 9.1/10

Contact us to discuss Implementation & Onboarding 

Can I customise VisitOne for multiple venues and spaces?

Absolutely and more. If you are managing a venue with 2 or more spaces or managing a group of venues, every VisitOne instance can be branded to match a venue’s identity. Customisation can also be applied to a specific production and performance and membership tier. From colours and imagery to personalised messaging; over 350 custom themes have already been designed for arts venues worldwide.

What kind of reporting and analytics are available?

VisitOne provides performance dashboards showing sales by event, bar pre-orders, donations, and audience engagement. You can export insights to your CRM or ticketing system, helping you understand what drives spend and loyalty..

How can I see VisitOne in action?

You can book a short demo to see how VisitOne connects ticketing and EPOS data, powers pre-orders, and personalises communication. Our team will tailor the walkthrough to your goals.